Create Agent

openapi: 3.0.0
info:
  title: Libredesk API
  description: >-
    REST API documentation for Libredesk helpdesk system.


    ## Authentication


    The Libredesk API supports two authentication methods:


    ### 1. Basic Authentication

    Use your API key and secret with Basic authentication:

    ```

    Authorization: Basic <base64_encoded_api_key:api_secret>

    ```


    ### 2. Token Authentication  

    Use your API key and secret with token authentication:

    ```

    Authorization: token api_key:api_secret

    ```


    To obtain API credentials, generate them from your agent profile in the
    Libredesk dashboard.
  version: 1.0.0
servers:
  - url: http://localhost:8080
    description: Local development server
security:
  - basicAuth: []
  - tokenAuth: []
paths:
  /api/v1/agents:
    post:
      tags:
        - Agents
      summary: Create Agent
      description: Requires the `users:manage` permission.
      operationId: handleCreateAgent
      requestBody:
        description: Agent creation details
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/AgentRequest'
      responses:
        '200':
          description: Agent created successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/AgentResponse'
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '403':
          description: Forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '500':
          description: Internal server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - basicAuth: []
        - tokenAuth: []
components:
  schemas:
    AgentRequest:
      type: object
      required:
        - email
        - first_name
        - roles
      properties:
        first_name:
          type: string
          description: Agent's first name
        last_name:
          type: string
          description: Agent's last name
        email:
          type: string
          format: email
          description: Agent's email address
        roles:
          type: array
          items:
            type: string
          description: Names of the roles assigned to the agent
        send_welcome_email:
          type: boolean
          description: Only used during agent creation to send welcome email
        teams:
          type: array
          items:
            type: string
          description: >-
            Names of the teams to assign the agent to. On update, the agent is
            removed from teams not listed.
        enabled:
          type: boolean
          description: Whether agent is enabled. Used only on update.
        availability_status:
          type: string
          enum:
            - online
            - away
            - away_manual
            - offline
            - away_and_reassigning
          description: Agent's availability status. Used only on update.
        new_password:
          type: string
          description: Agent's new password. Optional, used only on update.
    AgentResponse:
      type: object
      properties:
        status:
          type: string
          example: success
        data:
          $ref: '#/components/schemas/Agent'
    ErrorResponse:
      type: object
      description: Error response format
      properties:
        status:
          type: string
          example: error
        message:
          type: string
          description: Error message
          example: Invalid request
        data:
          nullable: true
          description: Additional error data
        error_type:
          type: string
          enum:
            - GeneralException
            - PermissionException
            - InputException
            - DataException
            - NetworkException
            - NotFoundException
            - ConflictException
            - UnauthorizedException
            - RateLimitException
    Agent:
      type: object
      properties:
        id:
          type: integer
          example: 1
        created_at:
          type: string
          format: date-time
          example: '2025-08-28T10:00:00Z'
        updated_at:
          type: string
          format: date-time
          example: '2025-08-28T10:00:00Z'
        first_name:
          type: string
          example: John
        last_name:
          type: string
          example: Doe
        email:
          type: string
          format: email
          example: [email protected]
          nullable: true
        type:
          type: string
          example: agent
        availability_status:
          type: string
          enum:
            - online
            - away
            - away_manual
            - offline
            - away_and_reassigning
          example: online
        phone_number_country_code:
          type: string
          nullable: true
          example: US
        phone_number:
          type: string
          nullable: true
          example: '1234567890'
        avatar_url:
          type: string
          nullable: true
          example: /avatars/agent1.jpg
        enabled:
          type: boolean
          example: true
        last_active_at:
          type: string
          format: date-time
          nullable: true
          example: '2025-08-28T10:00:00Z'
        last_login_at:
          type: string
          format: date-time
          nullable: true
          example: '2025-08-28T10:00:00Z'
        roles:
          type: array
          items:
            type: string
          example:
            - admin
          nullable: true
        permissions:
          type: array
          items:
            type: string
          example:
            - conversations:read
          nullable: true
        custom_attributes:
          type: object
          nullable: true
        teams:
          type: array
          nullable: true
          items:
            $ref: '#/components/schemas/TeamCompact'
        api_key:
          type: string
          nullable: true
        api_key_last_used_at:
          type: string
          format: date-time
          nullable: true
        country:
          type: string
          nullable: true
          description: ISO 3166-1 alpha-2 country code
          example: US
        meta:
          type: object
          nullable: true
        external_user_id:
          type: string
          nullable: true
          description: External identifier for the user in your own system
    TeamCompact:
      type: object
      properties:
        id:
          type: integer
          example: 1
        name:
          type: string
          example: Support Team
        emoji:
          type: string
          nullable: true
          example: 🛠️
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: >-
        Basic authentication using base64 encoded API key and secret. Format:
        `Authorization: Basic <base64(api_key:api_secret)>`
    tokenAuth:
      type: apiKey
      name: Authorization
      in: header
      description: >-
        Token authentication using API key and secret. Format: `Authorization:
        token api_key:api_secret`