Skip to main content
Search

Update Conversation Priority

Requires the `conversations:update_priority` permission.

PUT /api/v1/conversations/{uuid}/priority

Requires the conversations:update_priority permission.

Authentication

Use an agent API key and secret.

Parameters

Name Location Type Required Description
uuid path string Yes

Request body

Priority update

Required: Yes.

application/json

Field Type Required Description
priority string (enum) Yes Priority level enum: ["Low", "Medium", "High"]

Responses

200

Conversation priority updated successfully

Content type: application/json.

Field Type Required Description
status string No example: "success"
data boolean No example: true

400

Invalid request

Content type: application/json.

Field Type Required Description
status string No example: "error"
message string No Error message example: "Invalid request"
data unspecified No Additional error data nullable: true
error_type string (enum) No enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

401

Unauthorized

Content type: application/json.

Field Type Required Description
status string No example: "error"
message string No Error message example: "Invalid request"
data unspecified No Additional error data nullable: true
error_type string (enum) No enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

403

Forbidden

Content type: application/json.

Field Type Required Description
status string No example: "error"
message string No Error message example: "Invalid request"
data unspecified No Additional error data nullable: true
error_type string (enum) No enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

404

Not found

Content type: application/json.

Field Type Required Description
status string No example: "error"
message string No Error message example: "Invalid request"
data unspecified No Additional error data nullable: true
error_type string (enum) No enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

500

Internal server error

Content type: application/json.

Field Type Required Description
status string No example: "error"
message string No Error message example: "Invalid request"
data unspecified No Additional error data nullable: true
error_type string (enum) No enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

Specification

Download the complete OpenAPI specification.

OpenAPI definition for this endpoint
openapi: 3.0.0
info:
  title: Libredesk API
  description: >-
    REST API documentation for Libredesk helpdesk system.


    ## Authentication


    The Libredesk API supports two authentication methods:


    ### 1. Basic Authentication

    Use your API key and secret with Basic authentication:

    ```

    Authorization: Basic <base64_encoded_api_key:api_secret>

    ```


    ### 2. Token Authentication  

    Use your API key and secret with token authentication:

    ```

    Authorization: token api_key:api_secret

    ```


    To obtain API credentials, generate them from your agent profile in the
    Libredesk dashboard.
  version: 1.0.0
servers:
  - url: http://localhost:8080
    description: Local development server
security:
  - basicAuth: []
  - tokenAuth: []
paths:
  /api/v1/conversations/{uuid}/priority:
    put:
      tags:
        - Conversations
      summary: Update Conversation Priority
      description: Requires the `conversations:update_priority` permission.
      operationId: handleUpdateConversationPriority
      parameters:
        - name: uuid
          in: path
          required: true
          schema:
            type: string
      requestBody:
        description: Priority update
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/PriorityUpdateRequest'
      responses:
        '200':
          description: Conversation priority updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SuccessResponse'
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '403':
          description: Forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '500':
          description: Internal server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - basicAuth: []
        - tokenAuth: []
components:
  schemas:
    PriorityUpdateRequest:
      type: object
      required:
        - priority
      properties:
        priority:
          type: string
          enum:
            - Low
            - Medium
            - High
          description: Priority level
    SuccessResponse:
      type: object
      properties:
        status:
          type: string
          example: success
        data:
          type: boolean
          example: true
    ErrorResponse:
      type: object
      description: Error response format
      properties:
        status:
          type: string
          example: error
        message:
          type: string
          description: Error message
          example: Invalid request
        data:
          nullable: true
          description: Additional error data
        error_type:
          type: string
          enum:
            - GeneralException
            - PermissionException
            - InputException
            - DataException
            - NetworkException
            - NotFoundException
            - ConflictException
            - UnauthorizedException
            - RateLimitException
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: >-
        Basic authentication using base64 encoded API key and secret. Format:
        `Authorization: Basic <base64(api_key:api_secret)>`
    tokenAuth:
      type: apiKey
      name: Authorization
      in: header
      description: >-
        Token authentication using API key and secret. Format: `Authorization:
        token api_key:api_secret`

Was this article helpful?