PUT /api/v1/conversations/{cuuid}/messages/{uuid}/retry
Retries sending a failed message in the specified conversation. Only failed outgoing messages sent by the current agent can be retried. Requires the messages:write permission.
Authentication
Use an agent API key and secret.
Parameters
| Name | Location | Type | Required | Description |
|---|---|---|---|---|
| cuuid | path | string | Yes | |
| uuid | path | string | Yes |
Responses
200
Message queued for retry
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "success" |
| data | boolean | No | example: true |
400
Invalid request
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "error" |
| message | string | No | Error message example: "Invalid request" |
| data | unspecified | No | Additional error data nullable: true |
| error_type | string (enum) | No | enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"] |
401
Unauthorized
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "error" |
| message | string | No | Error message example: "Invalid request" |
| data | unspecified | No | Additional error data nullable: true |
| error_type | string (enum) | No | enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"] |
403
Forbidden
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "error" |
| message | string | No | Error message example: "Invalid request" |
| data | unspecified | No | Additional error data nullable: true |
| error_type | string (enum) | No | enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"] |
404
Not found
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "error" |
| message | string | No | Error message example: "Invalid request" |
| data | unspecified | No | Additional error data nullable: true |
| error_type | string (enum) | No | enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"] |
500
Internal server error
Content type: application/json.
| Field | Type | Required | Description |
|---|---|---|---|
| status | string | No | example: "error" |
| message | string | No | Error message example: "Invalid request" |
| data | unspecified | No | Additional error data nullable: true |
| error_type | string (enum) | No | enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"] |
Specification
Download the complete OpenAPI specification.
OpenAPI definition for this endpoint
openapi: 3.0.0
info:
title: Libredesk API
description: >-
REST API documentation for Libredesk helpdesk system.
## Authentication
The Libredesk API supports two authentication methods:
### 1. Basic Authentication
Use your API key and secret with Basic authentication:
```
Authorization: Basic <base64_encoded_api_key:api_secret>
```
### 2. Token Authentication
Use your API key and secret with token authentication:
```
Authorization: token api_key:api_secret
```
To obtain API credentials, generate them from your agent profile in the
Libredesk dashboard.
version: 1.0.0
servers:
- url: http://localhost:8080
description: Local development server
security:
- basicAuth: []
- tokenAuth: []
paths:
/api/v1/conversations/{cuuid}/messages/{uuid}/retry:
put:
tags:
- Conversations
summary: Retry Message
description: >-
Retries sending a failed message in the specified conversation. Only
failed outgoing messages sent by the current agent can be retried.
Requires the `messages:write` permission.
operationId: handleRetryMessage
parameters:
- name: cuuid
in: path
required: true
schema:
type: string
- name: uuid
in: path
required: true
schema:
type: string
responses:
'200':
description: Message queued for retry
content:
application/json:
schema:
$ref: '#/components/schemas/SuccessResponse'
'400':
description: Invalid request
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'401':
description: Unauthorized
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'403':
description: Forbidden
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'404':
description: Not found
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
'500':
description: Internal server error
content:
application/json:
schema:
$ref: '#/components/schemas/ErrorResponse'
security:
- basicAuth: []
- tokenAuth: []
components:
schemas:
SuccessResponse:
type: object
properties:
status:
type: string
example: success
data:
type: boolean
example: true
ErrorResponse:
type: object
description: Error response format
properties:
status:
type: string
example: error
message:
type: string
description: Error message
example: Invalid request
data:
nullable: true
description: Additional error data
error_type:
type: string
enum:
- GeneralException
- PermissionException
- InputException
- DataException
- NetworkException
- NotFoundException
- ConflictException
- UnauthorizedException
- RateLimitException
securitySchemes:
basicAuth:
type: http
scheme: basic
description: >-
Basic authentication using base64 encoded API key and secret. Format:
`Authorization: Basic <base64(api_key:api_secret)>`
tokenAuth:
type: apiKey
name: Authorization
in: header
description: >-
Token authentication using API key and secret. Format: `Authorization:
token api_key:api_secret`
