Open Admin > Workspace > General (/admin/general) to change desk-wide defaults. Click Save after making changes.
Workspace
- Site name names the support desk.
- Root URL identifies the application address.
- Language sets the agent interface default.
- Timezone and Business hours set workspace defaults. Team settings can override them.
- Show subject in conversation list displays the subject when one is available.
The customer widget's language is separate. Edit a live chat inbox under Admin > Channel > Inboxes, then open General > General > Language. AI reply languages are separate again, under the assistant's Languages setting.
Branding
Set Logo URL and Favicon URL for the workspace. The live chat inbox has its own appearance settings for the customer widget.
Files
Max allowed file upload size is measured in MB. Allowed file upload extensions lists the permitted extensions. Use * only when all file types should be accepted, or specify extensions such as jpg, png, and pdf.
See Business hours and holidays for schedule setup.