Update Conversation Status

openapi: 3.0.0
info:
  title: Libredesk API
  description: >-
    REST API documentation for Libredesk helpdesk system.


    ## Authentication


    The Libredesk API supports two authentication methods:


    ### 1. Basic Authentication

    Use your API key and secret with Basic authentication:

    ```

    Authorization: Basic <base64_encoded_api_key:api_secret>

    ```


    ### 2. Token Authentication  

    Use your API key and secret with token authentication:

    ```

    Authorization: token api_key:api_secret

    ```


    To obtain API credentials, generate them from your agent profile in the
    Libredesk dashboard.
  version: 1.0.0
servers:
  - url: http://localhost:8080
    description: Local development server
security:
  - basicAuth: []
  - tokenAuth: []
paths:
  /api/v1/statuses/{id}:
    put:
      tags:
        - Status and priority
      summary: Update Conversation Status
      description: >-
        Default statuses (Open, Snoozed, Resolved, Closed) cannot be updated.
        Requires the `status:manage` permission.
      operationId: handleUpdateStatus
      parameters:
        - name: id
          in: path
          required: true
          schema:
            type: string
      requestBody:
        description: Status update
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/StatusRequest'
      responses:
        '200':
          description: Status updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/StatusResponse'
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '403':
          description: Forbidden
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '500':
          description: Internal server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - basicAuth: []
        - tokenAuth: []
components:
  schemas:
    StatusRequest:
      type: object
      properties:
        name:
          type: string
          example: Open
          maxLength: 25
        category:
          type: string
          enum:
            - open
            - waiting
            - resolved
          description: Category this status maps to.
          example: open
      required:
        - name
        - category
    StatusResponse:
      type: object
      properties:
        status:
          type: string
          example: success
        data:
          $ref: '#/components/schemas/Status'
    ErrorResponse:
      type: object
      description: Error response format
      properties:
        status:
          type: string
          example: error
        message:
          type: string
          description: Error message
          example: Invalid request
        data:
          nullable: true
          description: Additional error data
        error_type:
          type: string
          enum:
            - GeneralException
            - PermissionException
            - InputException
            - DataException
            - NetworkException
            - NotFoundException
            - ConflictException
            - UnauthorizedException
            - RateLimitException
    Status:
      type: object
      properties:
        id:
          type: integer
          example: 1
        created_at:
          type: string
          format: date-time
          example: '2025-08-28T10:00:00Z'
        name:
          type: string
          example: Open
        category:
          type: string
          enum:
            - open
            - waiting
            - resolved
          example: open
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: >-
        Basic authentication using base64 encoded API key and secret. Format:
        `Authorization: Basic <base64(api_key:api_secret)>`
    tokenAuth:
      type: apiKey
      name: Authorization
      in: header
      description: >-
        Token authentication using API key and secret. Format: `Authorization:
        token api_key:api_secret`