Get Overview Counts

Requires the `reports:manage` permission.

Abhinav Raut · Last updated Sep 28, 2026

GET /api/v1/reports/overview/counts

Requires the reports:manage permission.

Authentication

Use an agent API key and secret.

Responses

200

Report retrieved successfully

Content type: application/json.

Field	Type	Required	Description
status	string	No	example: "success"
data	object	No
data.open	integer	No	example: 0
data.awaiting_response	integer	No	example: 0
data.unassigned	integer	No	example: 0
data.pending	integer	No	example: 0
data.agents_online	integer	No	example: 0
data.agents_away	integer	No	example: 0
data.agents_reassigning	integer	No	example: 0
data.agents_offline	integer	No	example: 0

401

Unauthorized

Content type: application/json.

Field	Type	Required	Description
status	string	No	example: "error"
message	string	No	Error message example: "Invalid request"
data	unspecified	No	Additional error data nullable: true
error_type	string (enum)	No	enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

403

Permission denied

Content type: application/json.

Field	Type	Required	Description
status	string	No	example: "error"
message	string	No	Error message example: "Invalid request"
data	unspecified	No	Additional error data nullable: true
error_type	string (enum)	No	enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

500

Internal server error

Content type: application/json.

Field	Type	Required	Description
status	string	No	example: "error"
message	string	No	Error message example: "Invalid request"
data	unspecified	No	Additional error data nullable: true
error_type	string (enum)	No	enum: ["GeneralException", "PermissionException", "InputException", "DataException", "NetworkException", "NotFoundException", "ConflictException", "UnauthorizedException", "RateLimitException"]

Specification

Download the complete OpenAPI specification.

OpenAPI definition for this endpoint

openapi: 3.0.0
info:
  title: Libredesk API
  description: >-
    REST API documentation for Libredesk helpdesk system.


    ## Authentication


    The Libredesk API supports two authentication methods:


    ### 1. Basic Authentication

    Use your API key and secret with Basic authentication:

    ```

    Authorization: Basic <base64_encoded_api_key:api_secret>

    ```


    ### 2. Token Authentication  

    Use your API key and secret with token authentication:

    ```

    Authorization: token api_key:api_secret

    ```


    To obtain API credentials, generate them from your agent profile in the
    Libredesk dashboard.
  version: 1.0.0
servers:
  - url: http://localhost:8080
    description: Local development server
security:
  - basicAuth: []
  - tokenAuth: []
paths:
  /api/v1/reports/overview/counts:
    get:
      tags:
        - Reports
      summary: Get Overview Counts
      description: Requires the `reports:manage` permission.
      operationId: handleOverviewCounts
      responses:
        '200':
          description: Report retrieved successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ReportOverviewCountsResponse'
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '403':
          description: Permission denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
        '500':
          description: Internal server error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - basicAuth: []
        - tokenAuth: []
components:
  schemas:
    ReportOverviewCountsResponse:
      type: object
      properties:
        status:
          type: string
          example: success
        data:
          $ref: '#/components/schemas/ReportOverviewCounts'
    ErrorResponse:
      type: object
      description: Error response format
      properties:
        status:
          type: string
          example: error
        message:
          type: string
          description: Error message
          example: Invalid request
        data:
          nullable: true
          description: Additional error data
        error_type:
          type: string
          enum:
            - GeneralException
            - PermissionException
            - InputException
            - DataException
            - NetworkException
            - NotFoundException
            - ConflictException
            - UnauthorizedException
            - RateLimitException
    ReportOverviewCounts:
      type: object
      properties:
        open:
          type: integer
          example: 0
        awaiting_response:
          type: integer
          example: 0
        unassigned:
          type: integer
          example: 0
        pending:
          type: integer
          example: 0
        agents_online:
          type: integer
          example: 0
        agents_away:
          type: integer
          example: 0
        agents_reassigning:
          type: integer
          example: 0
        agents_offline:
          type: integer
          example: 0
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: >-
        Basic authentication using base64 encoded API key and secret. Format:
        `Authorization: Basic <base64(api_key:api_secret)>`
    tokenAuth:
      type: apiKey
      name: Authorization
      in: header
      description: >-
        Token authentication using API key and secret. Format: `Authorization:
        token api_key:api_secret`